Adobe Marketo Engage

My team is planning to experiment with our contact us form on our website. We are looking to dynamically update the drop-down options based on a person's account type. For example, if it's a person on our free plan we want the drop-down to talk about upgrades vs. support/talking to sales. I originally thought I could add our custom personal account type field has a hidden value on the form, but that doesn't seem to be working and what I'm seeing online is the order of events would be a field before the drop down that gets completed beforehand. Is there any other way I could accomplish this? 

Now that ReadyTalk is GlobalMeet the product is EOL, and no longer works in Launchpoint.  Currently we are using Scribe because we cannot use Marketo LaunchPoint for ReadyTalk anymore, even though it says it is still available (Marketo needs to update) to push data into Marketo from ReadyTalk.   Another option is using webhooks and API to do an integration.    Is there anyone using ReadyTalk currently and had to do a different integration after it merged with GlobalMeet?    I would love to know what you did.  We are hoping GlobalMeet will be part of LaunchPoint soon, to drop Scribe, but this merge just happened last year.      Thank you!       

Our team wants to be able to track Wistia videos by percent watched on our external web pages without a form - is this possible? Is a form or turnstile required?Thanks

Hi community   Wondering if anyone had found ways to speed up the initial sync between Marketo and SFDC when connecting via native sync. Curious to hear if there are options to use data loader or bulk imports and sync marketo records up with corresponding SFDC records. BR, Moritz

Hi Team,   Please assist with this. Can we track video views from email send ?. Details: The email CTA directs to Marketo Landing page, the page has video (ungated, Vidyard Video); can we capture the views from the video. I have set up the tracking program and tried couple of logic but none worked, please help.   Thanks, Deepthi.            

  Hi Team,   Need assistance with this:   We are tracking ungated asset engagements via email.   The email CTA directs to marketo landing page, which has ungated assets.   The issue here is I noticed ‘mkt_tok’ gets added to query string, I believe this is blocking people from qualifying in the program, I tried to uncheck ‘mkt_tok’ but it gets checked again.   Is there anything I should be doing to make this work.   Thanks, Deepthi.

Hello All,   As per our  understanding Dynamic chat creates a lead as soon as email address is captured, is there a way to not create lead from Dynamic Chat until goal is reached ? Our use case is we need few mandatory details before getting a lead (New) in our database.    One way i could come up with  is asking email address right before reaching the goal (almost end of the dialogue) . is there any other workaround for this ?   Thanks in advance Regards  

I have a query related to check how many smart lists are in used and how many are not in use. Is there any way to check all in one go expect manually by clicking on Used by One by one. 

Hi, not sure if Marketo (and marketing automation) job opportunities are posted here but our (global) digital workplace / employee experience company are currently seeking on for an Irish-based specialist for a global role (flexible/hybrid work set-up) - if interested please see here: https://www.linkedin.com/jobs/view/3627412343/?refId=h0dHMiB1Q82eQr9rbEp8JA%3D%3D&trackingId=h0dHMiB1Q82eQr9rbEp8JA%3D%3D 🙏

Dear community,   Is there a way to create a Smart List by REST API post requests? I could find a document about Query/Clone/Delete, but I could not find for Create/Update. https://developers.marketo.com/rest-api/assets/smart-lists/   Does it mean that it is not possible for us to create a Smart List? I would really appreciate it if anyone shares some knowledge.   Thanks!!

To explain more, we have created an email preferences form (embedded on a Marketo landing page) wherein each selection uses a boolean field:   Fields on existing member record:     Fields as selections on Marketo form/landing page:   I've scoured through Sandy's blogs on forms on blog.teknkl.com/, but did not come across a specific solution for my situ. Is it possible to show each of the options above only if the corresponding field on an individual member's record is unchecked/false? And/or can the option be shown as checked if it is checked/true on the member's record?   Thank you, LK      

As Marketo Engage training has transitioned to learning.adobe.com with Adobe Digital Learning Services (ADLS), the Marketo University pages have been discontinued.    ADLS provides learners with skill-based training in Adobe Experience Cloud products. Adopt a culture of valuable and continuous learning with: live instructor courses in time zones that span the globe on-demand recorded trainings that are accessible anytime, anywhere (along with select virtual environments) learning subscriptions for 12-month unlimited access to training  learning consulting to create a custom learning strategy and role-based enablement roadmap for your organization credentialing to validate your knowledge and skills through the Adobe Qualified Credential program   Visit Adobe Digital Learning Services to learn more.  

At the end of the day, it’s marketing and sales responsibility to guide buyer groups through the purchasing decision. To be that guide, customer facing teams need tools that both provide contextual intelligence on their accounts, along with tools that allow them to scale their engagement and personalization.   Below are a few ways Marketo Sales Insight and Actions can help with this. Scale Renewal Engagement with personalized communication   Customer Success Managers and Account Managers are too commonly overloaded with an inbox of customer communication to manage. Being able to scale their outbound communication effectively can be the difference between a satisfied customer and a churned customer.   Actions allows reps to have a library of email templates to best fit their communication needs. Below are a few common use cases for a customer success rep or account manager to have a library of email templates.   Sales to customer success hand off – introduction emai

Hello! Two questions regarding using velocity and pulling in URLs from custom objects fields:1) I was curious how timed content from a velocity script acts once it hits the inbox. For example, if I have a script that "shows X URL for the next 15 days" - once it is in someone's inbox I am assuming that since a click would pull the redirect and browser that the script would kick in and if they were outside the time parameters the URL would not show/work?   Ex: Show https://google.com from 6/12 - 6/15. Email send on 6/12. Recipient opens from inbox on 6/16. When link is clicked script updates URL and original URL is not shown?2) I believe I read that URLs pulled using "#foreach" are not trackable. Does this include if the script is pulling from a field with URL as content? So for something like this: #foreach ($item in $itemObject) #if ( !$item.urlField.isEmpty() ) $item.urlField #end #end If the URL exists within the field, would that mean it's not tracked as a click event or e

Hi team, hope you are doing well. We have a GTM code (similar as the one described in this page: https://googletagmanagersolution.com/tracking-marketo-form-submissions-using-google-tag-manager/) and we would like to implement it into our Marketo Landing Pages Templates. In order to do so, we think we need to modify the HTML code related to the LP template to apply it to all LP related.   We were wondering if there is a way to apply to all LP Templates (or a subset of them) at once and include that GTM code as default when new LP Templates are created.   Thanks.

Hi There, Please assist with my query. I know that in Marketo, we can store values under one workspace for a profile. I want to store similar information against another workspace for the same profile which exists in a different workspace. Is this possible?  To elaborate more, here is the scenario.  Say Person 1 belongs to Workspace India during creation with India stored as a Marketing area. After qualifying the person record, the Workspace has to be changed to Australia. If we make the update on the marketing area value from India to Australia, it will appear only in the Australia Workspace. But I want to maintain the same value Marketing area as India in India workspace and Australia in Australia workspace against the same Person record.  Please suggest how to achieve a solution for this query.   Regards, Senthilkumar.S

Hi Team, Please assist with this query. We would like to add Custom business object fields like appointment location, type of appointment and related information in webhooks.  As we know, only profile-level fields can be added under Webhooks, we would like to have the same option for CBO fields as well as our business model works that way.   Has anyone come over with this kind of setup to enable CBO in Webhook? Is there any custom solution available?  Please suggest what's the best way to set this up.  Regards, Senthilkumar.S

I want to do the following  If the lead has the date data of"Field93__c" in $OpportunityList, I would like to show 2 month after date of it. If they do not have, I would like to show the text "Contact Customer Support". I created the following script token  #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("Asia/Tokyo") )#set( $defaultLocale = $date.getLocale() )#set( $calNow = $date.getCalendar() )#set( $ret = $calNow.setTimeZone($defaultTimeZone) )#set( $calConst = $field.in($calNow) )#set( $ISO8601DateOnly = "yyyy-MM-dd" )#set( $ISO8601DateTime = "yyyy-MM-dd'T'HH:mm:ss" )#set( $JapanDate = "yyyy年MM月dd日")#set( $ISO8601DateTimeWithSpace = "yyyy-MM-dd HH:mm:ss" )#set( $ISO8601DateTimeWithMillisUTC = "yyyy-MM-dd'T'HH:mm:ss.SSS'Z'" )#set( $ISO8601DateTimeWithMillisTZ = "yyyy-MM-dd'T'HH:mm:ss.SSSZ" )#set( $sortedList = $sorter.sort($OpportunityList,"Field93__c"))#set( $dateObj = $convert.toCalendar($convert.parseDate($sortedList.get(0).Field93__c,$ISO8601DateOnly, $defaul

Hi community, I'm adding this line in my preheader, but the comma is disappearing, I tried using HTML entity code but nothing. Any ideas?   Preheader line .    Subject + Preheader    

I have a trigger campaign set up for some remarketing advertising campaigns and it's not triggering when anything beyond utm_source and utm_medium are in the url. At first I thought it was the spaces to %20 conversion that may have been tripping it up but even testing it formatted like (utm_source= youtube&utm_medium=remarketing&utm_campaign=DCIM-YouTube-Remarketing-TV4A-AMER&utm_content=adwords-general) did not trigger it.  I can see in my activity log when I test it, it is picking up the detail. Any ideas or suggestions for further troubleshooting are appreciated.        

Hi,  So I have already reached out to Support, my Salesforce admin and searched the web for an answer but can not find anything.    We are having an urgent issue when syncing new leads to SF when it hits the flow step 'Change Owner' .   We are getting the following error on new leads - " Change Owner: [Failed]: the record is filtered in sfdc - 00Q5I00000A3MufUAF".   I looked this up and saw it had to do with our custom sync field - we have adjusted the SF read/write access to ensure SF could accept the new value of 'true'. This worked on some new leads but continues to cause issues on uploads - today I uploaded net new people and the box did not check in SF even though in Marketo is shows the value was changed. It's also only happening on the Change owner flow step.   Anyone else experience this or have a solution? We have looked at validation rules and workflows, we could not see any reason in these two areas that would cause the field not to update.&nb

Hi there,    I'm new to Marketo and I'm looking for ways to improve my knowledge about the software as good as I can, this in order to become certified soonish. I do have experience in marketing automation by using other tools such as SharpSpring, HubSpot, Zoho etc.    Up till now I've broadened my knowledge by:  Following the training courses provided by Adobe (Fundamentals, Core Concepts I, Core Concepts II..)  Playing around in the Sandbox environment  Taking some sample question exams Does anyone have some other sources in order to prepare for the Marketo Engage Business Practitioner Professional exam? I'm looking for some additional lab exercises in order to extend my knowledge.    Any suggestions in order to prepare for the exam are very welcome! Hard to estimate how much time to invest before taking the exam.    Kind regards,    Ilona