We're trying to get access token, but some issues are keep coming up | Community
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soreenj79600721
March 3, 2021
Solved

We're trying to get access token, but some issues are keep coming up

  • March 3, 2021
  • 1 reply
  • 1501 views

We are operating Adobe license management site separately through API. In order to integrate Adobe with our site, we're trying to get access token, but some issues are keep coming up. A message saying ‘there was an error with this action try again later’ appeared once I tried to exchanged jwt token to access token. https://console.adobe.io/home We need to exchange Jwt token issued from upper link to access token but errors are keep happening. It would be appreciated if you could look into this issue ASAP.

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Best answer by cxs504

Hi. Sorry to hear you're having issues. We will need some more information to understand what's happening.

Please feel free to DM me if you don't want to share details in the public forum post.

 

  • Which API are you trying to access?
  • Are you using the Generate Access token option on the API details page or do you generate the JWT from the Credentials page?
  • Are you sure that you are using the correct keypair?
  • Has this happened once or multiple times/every time you tried to do so?
  • If you send details via DM, please also include the organization name

1 reply

C
Adobe Employee
cxs504Adobe EmployeeAccepted solution
Adobe Employee
March 3, 2021

Hi. Sorry to hear you're having issues. We will need some more information to understand what's happening.

Please feel free to DM me if you don't want to share details in the public forum post.

 

  • Which API are you trying to access?
  • Are you using the Generate Access token option on the API details page or do you generate the JWT from the Credentials page?
  • Are you sure that you are using the correct keypair?
  • Has this happened once or multiple times/every time you tried to do so?
  • If you send details via DM, please also include the organization name
S
soreenj79600721Author
March 4, 2021

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