Privacy Service API Stopped working today. API Key is Invalid | Community
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lewisg95724902
Level 2
June 12, 2020
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Privacy Service API Stopped working today. API Key is Invalid

  • June 12, 2020
  • 1 reply
  • 1504 views

We use the Privacy Service API to delete user data as per GDPR.

 

Today our requests stopped working. They now report a 403 status and error message "API Key is Invalid". Our API Key hasn't changed and I've confirmed it matches the API Key within the console.adobe.io.

 

Can you help us understand why please? 

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Best answer by cxs504

Hi

Have you checked if the certificate has expired? You can see the expiration date in the Service Account (JWT) Credentials page in your project. On the bottom of that page you see the public key and the expiration date. If the key expired, please add a new one.

 

Let me know if this does not solve the issue

Thanks

Carmen

1 reply

C
Adobe Employee
cxs504Adobe EmployeeAccepted solution
Adobe Employee
June 15, 2020

Hi

Have you checked if the certificate has expired? You can see the expiration date in the Service Account (JWT) Credentials page in your project. On the bottom of that page you see the public key and the expiration date. If the key expired, please add a new one.

 

Let me know if this does not solve the issue

Thanks

Carmen

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