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N
NguyenVanHung
December 6, 2022
Question

Internal Error cutout status

  • December 6, 2022
  • 1 reply
  • 1187 views

I call api by postman then i have error.

 

and api status

 

I don't understand where the error is.

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1 reply

tmj
Adobe Employee
tmjAdobe Employee
Adobe Employee
December 7, 2022

Hey @nguyenvanhung, to route your question to the correct team, could you tell us which API you are using on the Developer Console? 

    N
    NguyenVanHungAuthor
    December 13, 2022

    Hello. I am using Photoshop API. It is Sensei Image Cutout API. Thank you!

    U
    user6150909
    January 24, 2023

    Hi,

    What I can see from the log is your presigned POST url for output file is not working. You may not have given necessary access. The request fails while uploading the output file to the location.

    The error thrown is 

    'reason': "HTTPSConnectionPool(host='testamisapp.misa.vn'
    , port=443): Max retries exceeded with url: /wesign/api/file-management/api/v2/files/upload-public-adobe(Caused by Protocol
    Error ('Connection aborted.', timeout ('The write operation timed out')))"}

     

    For any Photoshop API related questions, please reach out to psdservices@adobe.com or submit a ticket here https://psd-services.zendesk.com/hc/en-us/requests/new for support or feedback.

    Thanks

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