How to overcoming Adblocker Issues for Successful Ketch Script Loading!!! | Community
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Ayoub_Tabai
Level 2
February 20, 2024
Solved

How to overcoming Adblocker Issues for Successful Ketch Script Loading!!!

  • February 20, 2024
  • 1 reply
  • 991 views

I have an empty AEM page triggering the Ketch script to load their portal interface. However, some browsers fail to load the content, resulting in a blank page. I suspect this is due to adblocker interference. I am currently investigating ways to load the script originating from a custom client library without being blocked.

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Best answer by Ayoub_Tabai

After delving deeper into the matter, I've come to the realization that the issue does not originate from our end. The script within the custom client library that I created is executing as expected. However, the vendor script is not firing due to interference from ad blockers. Additionally, my research uncovered that others are encountering the same problem.

In light of this, it is imperative for the vendor to address and resolve this issue with the browser that is hindering the script. I'm sharing this update to raise awareness, as I anticipate that many others will encounter similar challenges.

1 reply

Ayoub_Tabai
Ayoub_TabaiAuthorAccepted solution
Level 2
February 28, 2024

After delving deeper into the matter, I've come to the realization that the issue does not originate from our end. The script within the custom client library that I created is executing as expected. However, the vendor script is not firing due to interference from ad blockers. Additionally, my research uncovered that others are encountering the same problem.

In light of this, it is imperative for the vendor to address and resolve this issue with the browser that is hindering the script. I'm sharing this update to raise awareness, as I anticipate that many others will encounter similar challenges.