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Level 3
October 20, 2021
Question

Adobe I/O Runtime Craps Out Randomly

  • October 20, 2021
  • 1 reply
  • 1822 views

Hi everyone, 

I'm having a pretty serious issue with Adobe I/O.  To give a little context, we’re using AEM to communicate with a commerce system via Adobe I/O.  We’re using the CIF OOTB framework to do so.  The long of the short is that once I deploy my Adobe I/O application, everything is happy and works for a while.  But invariably, within a day or two (sometimes more, sometimes less) it just kind of stops sending responses back to AEM.  When checking the activations, all I can see is

"error": "No activation within timeout. Please retry."

And from there, it just keeps throwing

"error": "The action did not produce a valid response and exited unexpectedly."

And won’t work again until I wipe out the endpoints and redeploy all of them.

I have no idea whether those logs are actually relevant or not, but I don't really know how to get more information than this.  If the issue is truly timeout-related, I would not expect it to break Adobe I/O entirely until the application is re-deployed.

Does anyone have any clue what might be happening here, and how I can even troubleshoot this?

I'm supposed to go live with this system in less than a week, and I desperately need to figure out what's going on so I can fix it and not risk production outages.

 

Thanks in advance!

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1 reply

Adobe Employee
October 25, 2021

Hi @evancooperman-rp - I would recommend to open a support ticket and share your activation ID, logs, etc. anything that can help to debug the problem further.

Level 3
October 25, 2021

Thanks for your reply.  I have opened a support ticket but that team doesn’t handle Adobe I/O as far as I know.  Is there a way to open an Adobe I/O support ticket specifically?