Adobe Acrobat Pro 25.001.21288 crashes immediately on launch on macOS 26.3.1 (Apple Silicon) | Community
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bourtoul
Level 1
March 20, 2026
Question

Adobe Acrobat Pro 25.001.21288 crashes immediately on launch on macOS 26.3.1 (Apple Silicon)

  • March 20, 2026
  • 0 replies
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Hello everyone,

I am experiencing a critical crash-on-launch issue with Adobe Acrobat Pro on macOS, and I would like to report it in case other users are affected or Adobe engineering can investigate.

Environment

  • Product: Adobe Acrobat Pro (Continuous track)
  • Version: 25.001.21288
  • Operating System: macOS 26.3.1 (build 25D2128 – macOS Tahoe)
  • Hardware: Apple Silicon Mac (Mac16,8 – Apple M4 Pro)
  • Architecture: Native ARM64 (not running under Rosetta)

Problem Description

Adobe Acrobat Pro crashes immediately on launch and cannot be opened at all.
The application terminates within a few seconds after starting, before any UI is displayed.

This happens 100% reproducibly on every launch attempt.

Crash Details

According to the macOS crash reports:

  • Exception: EXC_BAD_ACCESS (SIGSEGV)
  • Subtype: KERN_INVALID_ADDRESS at 0x0000000000000888
  • Termination: Segmentation fault (Code 11)
  • Thread: Main thread (com.apple.main-thread)
  • Crash timing: During application initialization / NSApplication finishLaunching
  • The crash occurs inside native Acrobat code while calling pthread_mutex_lock.

I have attached full macOS crash reports showing identical crash signatures across multiple launch attempts.

What I Have Already Tried

  • Complete uninstall and reinstall of Acrobat
  • Resetting user preferences and caches
  • Rebooting the system
  • Verifying code signing and SIP status (SIP enabled)
  • No third‑party plugins are involved (crash happens before UI loads)

None of the above resolves the issue.

Additional Observation

Downgrading to an earlier 25.001.x version of Acrobat works correctly on the same system, which strongly suggests a regression or compatibility issue in version 25.001.21288 on macOS 26.x with newer Apple Silicon hardware.

Conclusion

This appears to be a launch‑time compatibility bug between:

  • Adobe Acrobat Pro 25.001.21288
  • macOS 26.3.1 (Tahoe)
  • Apple Silicon (M‑series, M4)

I am posting this here to:

  • Check whether other users see the same behavior
  • Provide data points for Adobe engineering
  • Help track this as a potential regression

If anyone from Adobe is monitoring this forum, I can provide additional logs or diagnostics if needed.

Thank you.

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