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Level 1
March 17, 2026
Question

AD0-E710 Certification Transfer - Lost access to company email

  • March 17, 2026
  • 2 replies
  • 47 views

Hi Community,

I passed the AD0-E710 (Adobe Commerce Front-End Developer Expert) certification while working at Ziffity Solutions using my company email kishore.nagalingam@ziffity.com

I left the company in March 2025 and no longer have access to that email. My certification expires April 20, 2026 and I need to:

  1. Transfer certification to personal email: arunkishore1991@gmail.com
  2. Renew before expiry

Credly Badge: https://www.credly.com/badges/57ed7393-83fc-4afc-b4a3-75308e591de9

Adobe Support (Case: ADB-44399288-P9P5) suggested posting here. Can anyone from the certification team help?

Thank you!

2 replies

lukasz-m
Community Advisor
Community Advisor
April 18, 2026

Hi ​@Kishore_N1200,

Can you try to send your request to certif@adobe.com
I had a similar case few years back, and I got help using above address.

manav
Adobe Champion
Adobe Champion
May 6, 2026

Hi ​@Kishore_N1200, Hard luck. Seems like the certificate got expired last month. Usually this activity should have been done from your company account email(OR email where certificates are accounted) before you leave the company.

Share generic template here for general usage purpose:
Email to:  certif@adobe.com

Subject: Request to Transfer Adobe Certification(s) to my Other Email Account
Dear Adobe Certification Support Team,

I hope this message finds you well. I am writing to request the transfer of my Adobe Certification(s) from my current account to a new email address.

CURRENT ACCOUNT DETAILS:
• Current Email: [CURRENT ACCOUNT EMAIL]
• Certifications Held: [LIST ALL CERTIFICATIONS]

NEW ACCOUNT DETAILS:
• New Email Address: [NEW EMAIL ADDRESS]


REASON FOR TRANSFER: [Briefly state your reason]
examples:
- I have transitioned to a new company email address and would like my certifications linked to it.
- My previous email account is no longer accessible and I need to consolidate under a new address.
- I am changing my primary email for professional purposes.

I kindly request that all active certifications transferred from my current account to the new email address listed above.

I am happy to provide any additional verification, documentation or proof of identity required to authenticate this request and authorize the transfer.

Thank you for your assistance. I look forward to your confirmation.

Best regards,

Hope this will be helpful to you and others for future usage purpose.

#MagentoMan