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What could be the reason for drop in audience to 0?

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Audience Manager

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Ankita_SodhiAccepted solution

Adobe Employee

Hello @rai2 ,

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

Regards

Ankita Sodhi

Ankita

kaush1889

Level 3

Hi @rai2 ,

Can you please share a specific example of the audience?

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R

rai2Author

For onboarded traits from Marketo, the audience size has became 0 and it is affecting the segment made using those traits. So what could be the reason behind this and how can I increase the size of traits so that eventually my segment size can increase?

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Ankita_Sodhi

Accepted solution

Adobe Employee

Hello @rai2 ,

To investigate this issue, more details are needed. Hence, I request you to please raise a support case via clientcare@adobe.com handle and provide the following details:

1. PID / IMS OrgID/Company Name

2. Segment ID/Name

Regards

Ankita Sodhi

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Ankita

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