Moved to Web SDK on our website - do not see any traits in AAM | Community

Level 3

Question

Moved to Web SDK on our website - do not see any traits in AAM

Forum|Forum|2 years ago
January 30, 2024
1 reply
2058 views

We do not yet have our AAM synch call set up and we are still doing server-side forwarding. We do have the right AAM Org ID set up within our Launch Web SDK. This particular trait was set up after we moved to the WebSDK. It is fed from website traffic. Is the problem that WebSDK uses the ECID rather than the MCVISID? Notice that the Total Trait population in the graph shows that there are a little over 30K in the total traits but those numbers do not show up in the 1 Day: thru 90 day legend below. How do we get this working properly?

Audience Manager

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Adobe Employee

@valerie_anders Can you please raise a Support ticket with us so we can take a look at the AAM instance as well as your web property?

valerie_andersAuthor

Level 3

Thank you. We worked with Customer Support. We added AAM as a service to our WebSDK datastream. We followed the steps outlined in this tutorial. https://experienceleague.adobe.com/docs/platform-learn/implement-web-sdk/applications-setup/setup-audience-manager.html?lang=en and we see the traits populating.

Adobe Employee

@valerie_anders Thanks for taking the time to confirm, glad you are up and running with this 🙂