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dvenkate
Adobe Employee
dvenkateAdobe Employee
Adobe Employee
August 3, 2016
Solved

Performance issues in AMO

  • August 3, 2016
  • 2 replies
  • 1801 views

Hi, I am using Adobe Media Optimizer but it does not seem to work properly on my machine. It occasionally responds very slow and sometimes the display is not shown properly. I am using Google Chrome 8. How can I fix it?

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    Best answer by lance_dobson

    At the risk of sounding like Tech support, clear your cache/cookies, and log out then login to AMO again to see if that helps.  If you are still experiencing some display issues do the following:

    1. Get in contact with your account management team and notify them of the issue.
    2. If you need to surface the issue quickly, do the following:
      1. Click on the Question mark button at the top right hand corner of AMO. 
      2. Select "Provide Feedback". 
      3. Describe the issues you are seeing including what pages in AMO you are seeing the issues, what data is affected, and how to replicate the issue you are seeing.

    2 replies

    R
    Adobe Employee
    ritikam90154231Adobe Employee
    Adobe Employee
    August 4, 2016

    Hi Dhanya,

    Sometimes the AMO UI gets slow , does not load properly. This has been raised to Adobe Product team. Hopefully we should get the resolution soon.

    Regards

    Ritika

      lance_dobson
      lance_dobsonAccepted solution
      Level 2
      August 4, 2016

      At the risk of sounding like Tech support, clear your cache/cookies, and log out then login to AMO again to see if that helps.  If you are still experiencing some display issues do the following:

      1. Get in contact with your account management team and notify them of the issue.
      2. If you need to surface the issue quickly, do the following:
        1. Click on the Question mark button at the top right hand corner of AMO. 
        2. Select "Provide Feedback". 
        3. Describe the issues you are seeing including what pages in AMO you are seeing the issues, what data is affected, and how to replicate the issue you are seeing.
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