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October 16, 2015
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Password Reset Help

  • October 16, 2015
  • 2 replies
  • 2255 views

Can someone help me. I am having trouble resetting my password for AMO and I have to pull metrics for a meeting this afternoon

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Best answer by

Hello Karen,

On the Adobe Media Optimizer login page, there is a "Forgot Password" link next to the Sign In button.
If that does not work for you, then the account may have been locked for some reason. You can ask your account manager to assisst, or contact technical support by sending email to <Media Optimizer user account>@support.efrontier.com (e.g. karens_username@support.efrontier.com) to get it reset.

Kind regards,

- Carey

2 replies

Accepted solution
October 16, 2015

Hello Karen,

On the Adobe Media Optimizer login page, there is a "Forgot Password" link next to the Sign In button.
If that does not work for you, then the account may have been locked for some reason. You can ask your account manager to assisst, or contact technical support by sending email to <Media Optimizer user account>@support.efrontier.com (e.g. karens_username@support.efrontier.com) to get it reset.

Kind regards,

- Carey

October 16, 2015

Thanks for the solution :)