Ah the souls I work with must not be of the gentle type as they have gotten quite used to "Reject". We use it in business cases approvals, document approvals and task approvals. The task approvals took a little longer to get used to, but for User Acceptance Testing we add this description to the Task:
"Start UAT and as soon as an issue is found this UAT task should be rejected which will immediately log a general UAT Issue on the task. For each specific issue found during UAT, it should be logged on this UAT task as an independent issue (+New Issue).
Once all issues on the specific UAT task are noted as closed (=Closed, or Resolved, or Won't Resolve), including the overarching issue of "Approval Rejected (User Acceptance Testing)", the Approval Process for UAT will again trigger allowing the approver(s) to approve the task moving the project forward" Since the user has an opportunity to log and fully explain their reasoning, it may make the rejection easier. For business case and document approvals, most times it is our senior/middle managers that are rejecting items they find do not meet their expectation so there seems to be little issue at that level. I think focusing on the reason for the "rejection" and the outcome afterwards as it is always a chance to learn and grow and this might be the best tactic for gentle souls. Tracy Fox Project Manager / Workfront SysAdmin Sykes Assistance Services Corporation