Adobe Workfront Fusion: Watch event going into loop

[lgaertner]

Hello,

We are quite new with our Fusion instance.

I would like to create a simple scenario:

Using a Watch event on a custom field, an event should be triggered.

Before having access to Fusion I did that using the Event subscription API, which worked perfectly well.

Now I want to do the same in Fusion. I added a Watch Event and an Update Record module into my example scenario.

As soon as I change the field value to "Yes", the event is triggered, to update the record (just put the current date into another custom field), but it is called like every milisecond, until I manually deactivate the scenario. It seems to run into a loop.

If I list my event subscriptions via API, I cannot find out any difference between the entry created by Fusion and the one I created manually using the API.

Can you please help me?

Thanks in advance.

Regards
Lars

[ChrisStephens · Accepted solution]

The easiest way is to include the "exclude connection updates" parameter when you build your webhook.

Currently, this is what is happening, I'm guessing based on your description.

1. You manually make an edit in Workfront to trigger the webhook
2. The webhook sends the update to Fusion
3. The fusion scenario starts
4. The fusion scenario updates your custom field with (now) (which is date/time)
5. Fusion's update triggers the webhook
6. The fusion scenario starts
7. The fusion scenario updates your custom field with (now) (new date/time)
8. repeat steps 5 - 7 forever

This can be prevented by excluding the fusion user from triggering the webhook