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How to add people to assignment instead of replacing them using Fusion

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Level 3

Hi everyone, 

 

Right now we are building a scenario to assign a specific user based on issue status selection. For example, if the issue status is set to be 'For Translation Review' we will put the issue assignment to John. 

 

We are using the 'Update Record' module to set the assignment to specific users.

ArthurChalamet_0-1712146230496.png

 

However, what we are noticing is that the Assigned to ID function above will replace the assignment instead of adding more users to it. For example if there was another person assigned to the issue previously, Fusion will replace the old users with the new user ID put in the Assigned To ID in the module. 

 

Is there a way for us to not un-assign the previous user assigned to the issue but to add more users to the assignment?

 

Any help is greatly appreciated. Thank you!

 

Regards, 

Arthur

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1 Reply

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Community Advisor

The easiest way is to leverage the misc. action module for your issue, and select "assign" or "assign multiple", whichever you are trying to do, then map in your assignment and your user you want to assign.