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SOLVED

Target activity is getting delivered even after its deactivated

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Employee Advisor

Hi Community,

 

We were running activity on PDP and a week ago we have paused it. However, we are still seeing activity getting triggered on the page and making UI changes. What could be the possible reason for this?

 

Thanks in advance.

1 Accepted Solution

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Correct answer by
Employee Advisor

 

@Gaureshk_Kodag could you please check "Environment" settings. Please ensure that the environment used for the activity only has "Active Activities" as the Activity Mode :

Gaurav_Singh_1-1657633510996.png

 

Hope this helps.

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9 Replies

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Level 3

Hi @Gaureshk_Kodag - Do you see the same behavior even in Incognito mode?

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Community Advisor

hi @Gaureshk_Kodag  - just checking - do you see activity in response tokens? 

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Employee Advisor

Yep we are seeing the activity in response token. However after some days it stopped reflecting automatically. Could be sync issue?

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Employee Advisor

@Gaureshk_Kodag could you please check "Environment" settings. Please ensure that the environment used for the activity only has "Active Activities" as the Activity Mode :

Gaurav_Singh_0-1657633467894.png

Hope this helps.

Avatar

Correct answer by
Employee Advisor

 

@Gaureshk_Kodag could you please check "Environment" settings. Please ensure that the environment used for the activity only has "Active Activities" as the Activity Mode :

Gaurav_Singh_1-1657633510996.png

 

Hope this helps.

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Employee Advisor

Hi @Gaurav_Singh 

it is active activities but somehow it has been resolved now.