Sheryl Kingstone, S&P Global Market Intelligence Research Director of Customer Experience & Commerce
Sheryl Kingstone is head of the Software Experiences, which focus on workforce productivity and collaboration, Customer Experience & Commerce, FinTech and Macroeconomic research at S&P Global Market Intelligence. As a researcher, Sheryl tracks how businesses are spending on technology for the experience economy and how customer experience is a catalyst for digital transformation. Specifically, she oversees the company's coverage of a variety of customer experience data-driven software markets spanning ad tech, marketing, sales, commerce and service. She also is responsible for both consumer spending and IT tech spending research products. Before joining S&P Global Market intelligence via an acquisition, she consulted with a number of enterprise software companies and also worked at companies in the enterprise data replication, transformation and database software market. As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame.
Drew Burns, Adobe Group Product Marketing Manager
Drew Burns is Group Product Marketing Manager for Adobe Target, the industry-leading experience optimization platform, and he has been an evangelist and a practitioner in the personalization and testing space for 15 years. He works with progressive enterprise companies across industries on building the foundation and maturing their optimization and personalization efforts, strategies and programs leveraging manual and A.I./ML capabilities. At Adobe, he works alongside the leading enterprise companies in retail/ e-commerce, travel & hospitality, financial, media & publishing, B2B/ High Tech and other verticals to improve and grow their optimization and personalization efforts, strategies and programs.
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