Forms created in Adobe LiveCycle are blank when viewed on a BlackBerry or previewed in Google Docs

[bencmcp]

Hello All.

I have searched the forums and all over the internet and have yet to find a solution.

A customer is using Adobe LiveCycle Designer 8.1 to create a custom PDF form and email it to a distribution of users.

When they open the file from their mail client it opens using Adobe Reader and all of the information submitted in the form is viewable.

If the user opens the same file on their BlackBerry or views the file in google docs the data entered in the form is missing ie: the form is blank.

Is there a special way that the files need to be created in order to be viewable using other PDF distillers?

Any assistance would be greatly appreciated.