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Adobe Form Bridge Submit Hangs

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Hi,

I am a newbie here and I have question about Adobe Form bridge. We have an application where we show an editable PDF form embedded in the the browser window. The user can fill information into the PDF form. After the user iis done editing, the user then clicks a button on the JSP that embeds the PDF. The botton on the JSP invokes code on a hidden button on the PDF to submit the PDF to the Server.

We have the below code in the javascript in the JSP.

var msg = new Array(3);

msg[0] = 1;

msg[1] = "execAction";

msg[2] = "HTTPSubmitButton1";

// Forward the request from the caller to the PDF

   PDFObject.postMessage(msg);

Within all of our PDF forms, we have the code below -

function execAction(buttonName) {

    var button = resolveFormNode(buttonName);

    if (button != null) {

        var event = getClickEvent(button);

        if (event != null) {

                setFocus(null);  // force current field focus out in 8.1 + readers (null op in previous versions)

            button.execEvent(event.activity);

        }

    }

}

EFormsData.MainSubForm.Page7.Section8.HTTPSubmitButton1::preSubmit:form - (JavaScript, both)

var submitURLLoc = xfa.data.resolveNode("EFormsData.FormData.submitUrl").value; // value of submit URL is another Servlet within our application.

this.event__click.submit.target = submitURLLoc;

We are submitting to a Servlet in the same domain. This works almost 99 percent of the times, but we have a few remote users who have seen a problem where the submit just hangs and does not proceed after they click on the button on the JSP to submit form content. Not sure if its a problem with their browser settings or their Adobe settings that is preventing them from being able to submit. Here are a few settings that we checked -

 

1. Adobe Javascript is enabled.

2. Changing Enhanced Security Option in Adobe Reader has no effect on the behavior.

3. Internet Explorer version is 8. All settings are default. Even tried lowering the IE security settings.

4. Adobe version is 9.4.5

5. Adobe Add ons are loaded correctly.

6. All Forms are rendered correctly.

8. Adobe reader has been reinstalled on the user's system once already.

9. Under Adobe->Preferences->Trust Manager - Changed settings to try and replicate the problem in another system, but could not.

10. The user is on Windows XP.

Does anybody have an idea what could be preventing the user's from being able to submit the forms? Any help or tips would be much appreciated.

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