Adobe Journey Optimizer

There’s a new way to renew your Adobe certification, and it’s the most streamlined process yet.All you have to do is pass two short renewal modules (about 15 minutes each), and your certification will be renewed automatically for two years.You will be notified 90 days before your certification expir...

Join Adobe and Cineplex for a behind-the-scenes look at how Cineplex has transformed its email marketing strategy to meet the moment with real-time customer journeys, personalized batch campaigns, and modular content tailored to each unique moviegoer.You’ll learn how Cineplex uses Adobe Journey Opt...

Hi Everyone, Unlock the full potential of Adobe Experience Platform and apps at the Skill Exchange event through expert-led sessions. Save your spot and register today Join us on Wednesday, August 13, for a power-packed day of learning focused on Adobe Journey Optimizer (AJO) and Real-Time CDP, all ...

We are using new feature Supplemental ID When we try to deploy the Journey we are getting error alert an't resolve multiple reentrance journey version '36429d7d-ab35-450f-8f25-09ae6ce51742': Only multiple reentrance event allowed. (ERR_AUTHORING_JOURNEYVERSION_360 )Why we are getting this

HI all,I recently came across a issue in AJO mail where if I use contextual or personalization attributes in the url link. I was unable to track the click events in cja?.In some way, the ajo is not recognizing that as a link.Is there a way to force say the link to be tracked? or any alternative?Link...

We are looking to set up our AJO/AEP sandbox such that members who unsubscribe using our link in the email itself. However, we also want to make sure we can configure the email such that members who unsubscribe using the integrated Unsub feature in their ESP (gmail, outlook, etc) also unsubscribe fr...

Hello,We are looking into using content fragments together with AJO. We found a lot of documentation including a step by step of how to do this in the community here. The content fragment seems to be a reference, since it can also be edited directly from AJO but the documentation states that it is i...

Hi Team, We are working on creating an audience that qualifies profiles based on the Edge Merge Policy where the ECID and attributes of the profile will be added to "Hub" option, that converts into "Edge" which takes around 10 to 15mins for the attribute to get added into Edge segment. We have obser...

Hello, I'm in the process of implementing RT-CDP and AJO and trying to figure out the best approach for using an external preference center with granular preferences. There will be 6 different email options (newsletters, promos, etc.) that a customer can choose to opt-in/out. I've been reading the d...

Hi, I have a scenario where I need to create an audience in AEP such that:A profile should qualify for the audience if they meet certain criteria in the last 30 days.Once qualified, they should not be able to re-qualify for the same audience again until 90 days have passed.Can anyone suggest the bes...

Hi Team,We have a requirement to wait for 2 days after a purchase date. I tried using setDays(<eventDate>, 2).  But its setting the date to 2nd day of the month, rather than 2 days after customer purchase date. Is there any function that supports this need?  Thanks

We have a live journey where members were not receiving the email as expected (unitary event/triggered). A day later, they received the email and the message feedback status was equal to "delay". Is there any in depth explanation to why a delay would happen?