Adobe Journey Optimizer

Hello Journey Optimizer Community, We’d love to hear from you! Your experience and feedback matter to us, and we’re inviting you to participate in the Adobe Journey Optimizer Adoption Survey to help make your Journey Optimizer experience even better for you. Whether you’ve been using Journey Optimiz...

Our Adobe Digital Experience Communities are the heart of innovation—connecting, engaging, and empowering users to create game-changing digital experiences with Adobe solutions. The Community Advisor Program is Experience League’s flagship initiative to recognize and nurture top-tier experts. These...

Please join me in congratulating our Journey Optimizer Community member of the year 2024: @SatheeskannaK   

I have had a few marketers raise questions about the New reporting tool. When measuring email click-through rates (CTR) in the industry, the standard practice is to use "unique clicks,"  meaning each recipient is only counted once even if they click multiple times on the same link within the email; ...

We have an onboarding journey with multiple email steps. A series of 6 emails are sent after some delay times between them which we have set up already.We also want to include one more email that can be sent anytime they receive their offers during this onboarding phase. For that we made an audience...

Hi There, I am having an issue that I kicked off one test email to send with one profile, but its action failed saying by the 24 hours reportError reasonErrorsNo email address found in profile1 That's strange because it's populated by looking via profile option with specific namespace and ID. My tho...

Why is this feature important to you?Loosing email subscribers is a threat to every marketing program. This is why we should assure opt-out requests are gathered where recipients actually still like to receive emails. But this happens when content filters / spam filters analyze URLs in our emails. T...

Hello all,I kindly need your support on the correct syntax & functions to be used on a Wait node (Custom)I'm required to wait until X days before a dynamic dateExample:End Date = 2025-02-10T18:00:00ZX = 2 daysCalculated datetime from Custom wait = 2025-02-08T18:00:00ZCould you help me with the corre...

January '25 Release Check out what's new and improved in the latest Adobe Journey Optimizer product release update: Release Notes   Customer Journey Analytics templates: You now have the option to enhance your Journey Optimizer reports by leveraging Customer Journey Analytics templates. This new ...

Hi, I have a fair understanding of how the tracking links work in AJO. Just trying to find adobe document that explains how it works under the hood? Especially, where does AJO keep the original URL? is it in the tracking URL? If yes then is it encoded/encrypted. This is the level of detail I am look...

Hi there, I’m currently creating a few offers for our client and wanted to clarify the difference between Rules and Audience.If you could explain the key differences with some examples, particularly highlighting situations where one would be more appropriate than the other, it would be really helpfu...

Description - while in emails you have bcc functionality that allow the company to have a copy of the exact message sent to the client , in push and sms there isn't a way to do that Why is this feature important to you - we work with insurance and banks and it really necessary to have copy of the en...