Expand my Community achievements bar.

Adobe Summit 2025: AEP & RTCDP Session Recordings Are Live! Missed a session or want to revisit your favorites? Watch the latest recordings now.

Mark Solution

This conversation has been locked due to inactivity. Please create a new post.

SOLVED

Why am I unable to log into Launch after I've been granted access?

Avatar

Employee

I received an email that my company now has access to Launch, by Adobe. However, I'm not able to log in.

1401710_pastedImage_1.png

1 Accepted Solution

Avatar

Correct answer by
Employee

If you are seeing the "Learn More" link while trying to log into Launch via the Activation menu

Pasted_Image_1_23_18__2_13_PM.png

You likely still need to setup your user groups and permissions in the Adobe Admin Console. See step 1 in the Getting Started with Launch documentation here

View solution in original post

1 Reply

Avatar

Correct answer by
Employee

If you are seeing the "Learn More" link while trying to log into Launch via the Activation menu

Pasted_Image_1_23_18__2_13_PM.png

You likely still need to setup your user groups and permissions in the Adobe Admin Console. See step 1 in the Getting Started with Launch documentation here