Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Include duplicate email ids in a delivery

vigneshn9321496
Employee
Employee

Hi,

I have a requirement where I need to include duplicate email ids in the delivery, since they are different in having a unique segment id which is also included in the delivery. I am basically having a split activity and adding separate segment ids to each split (and overlapping the split data). And while sending the delivery, the duplicate email ids are getting excluded with a reason "Double" in the 'Target' section of the delivery.

Any way I can overcome this behavior?

Thanks,

Vignesh

1 Accepted Solution
shrawans3153003
Correct answer by
Employee
Employee

Hi Vignesh ,

Could you please check the exclusion settings on  delivery

Click on TO>Exclusion>Exclusion Settings

Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.

View solution in original post

2 Replies
shrawans3153003
Correct answer by
Employee
Employee

Hi Vignesh ,

Could you please check the exclusion settings on  delivery

Click on TO>Exclusion>Exclusion Settings

Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.

vigneshn9321496
Employee
Employee

Hi,

Thanks for the reply.

After unchecking the "Exclude Duplicate Addresses during Delivery", I also had to check the "Keep duplicate records (same identifier)" and now all the email ids are getting targeted and I can substitute them while sending proofs.

Thanks,

Vignesh