How to reset user password?

[RaulOcana]

Hi guys,

I'm using Classic Adobe, and I know I can go to Explorer and manually edit an user's password. But how can I send a reset request or help a user that forgot the password?

Thank you!

- Raúl

[Garima_Gakhar · Accepted solution]

Hi RaulOcana​

I believe you are referring to access to Adobe Console and not Support Portal (https://support.neolane.net/ ).

If its for the Client Console (application), you can only help by resetting user's password manually and then sharing it with him/her.

The Browser based application for Support Portal does have link to 'Forgot Password'.

Hope that helps!