Mobile Application - Failed to identify developer account

[CampaignerForLife]

Hello, i'm having a problem while sending push notifications. I get the error "Failed to identify developer account, please check your ID and password". 

When I check the mobile application and run the Test Connection method, it works properly, so I guess it's well configured. What am I missing? I created the Mobile App, added the information and loaded the project JSON, is there anything more I should do? 

Thank you in advance 

@ParthaSarathy @_Manoj_Kumar_ 

[Craig_Thonis]

Hello Campaigner. Please check the certificate and password on the mobile application server. This error tends to occur because either the password is incorrect or the certificate has expired.

Here is another instance of the same issue in the forums:

https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic-questions/pushnotification-f...

Regards,

Craig

[CampaignerForLife]

But if it's wrong, shouldn't the test connection fail? 

[ccg1706 · Accepted solution]

Hi @CampaignerForLife,

Normally if the configuration of the Server Key or certificate is incorrect should fail inside Campaign.

For Android, if the Server Key in the Project Key Field is wrong or blank , the connection will fail when testing. The Server Key is mandatory to authenticate push notification requests, and if it is not valid Adobe Campaign can't communicate with Firebase Cloud Messaging.

For IOS: If the APNS certificate or password is not correct or the certificate has expired, the Test Connection will also fail. The test connection checks the validity of the APNS certificate and ensures that Adobe Campaign can communicate with Apple's push notification services.

Double check your credentials and secure they are correctly written inside Adobe Campaign.

Regards, 

Celia

[CampaignerForLife]

By the way, in the Project Key, should be there the Server Key or the Private Key?

[ccg1706]

Hi @CampaignerForLife,

On the Project key you should put the Server Key, as is used for authenticating push notifications requests with Fire Based Messaging.  It is located under Project Settings>Cloud Messaging within your Firebase Console.

As @Craig_Thonis , said the error you are experiencing typically happens  due to issues related with the certificate or password on the mobile application server. Check that the certificates still valid and have not expired.

Regards, 

Celia

Related links:

Configure the Android mobile application in Adobe Campaign | Adobe Campaign

Authorize send requests  |  Firebase Cloud Messaging

[CampaignerForLife]

But why does the adobe campaign method returns me that the connection worked properly using the private key (The one that comes with the configuration JSON) if I need the server key ( The one Accessible from Console)

[ccg1706]

Hi @CampaignerForLife,

It passes because the test connection can work with the Private Key, but the actual notifications will fail, as you need the Project Key for push notifications to work.

Regards,

Celia

[CampaignerForLife]

and may i know where should i add this project key? 

[ccg1706]

Hi @CampaignerForLife,

It is necessary to add it inside mobile app configuration within Adobe Campaign.