Facing target data error while triggering email

[Rut7]

Hi All,

Facing below error while trigerring real time emails, Could anyone please help in resolving this issue? Emails are not getting delivered.

Error while compiling script 'content htmlContent' line 8: targetData is not defined. SCR-160012 Javascript: error while evaluating script 'content htmlContent'.

Thank you

[ParthaSarathy · Accepted solution]

Hi @Rut7 ,

Reason is, In your delivery there will be syntax like <%=  targetData.______ %> , This syntax in delivery will expect target data from input transition. if there is no such target data, then you will be getting this error.

  <%= targetData.field123 %> 

Solution:

If you use a workflow,

Search for those targetData in your delivery, and in your workflow, add it as additional data using enrichment.

Example, if you have script  <%= targetData.field123 %> in delivery, create an enrichment before your delivery > add an output column as @field123

If you use SOAP API Request (transactional message), then modify target data <%= targetData._____ %> with syntax as below, (Depends on your Payload Request structure)

[LakshmiPravallika]

Hi @Rut7 ,

For Real time emails, the syntax which should be used in Transactional Templates would be <%=rtEvent.ctx.@email %>

As the Data is not coming from Schema, instead it should be picked from external Request , this syntax needs to be used.

Regards,

Pravallika.