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Adobe Campaign Classic V7 - AAM List - Unable to desync a shared audiences for Adobe Experience Cloud Audiences

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Level 4

I am attempting to dsync an AAM list in preparation to delete the list, when I click on the dsync button in the edit screen and save, nothing happens. 

 

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1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Ken,

Unless someone else has seen this before, I would recommend reaching out to Campaign or AAM Support. At the very least, I would recommend attempting the desync again and then reviewing the web logs to see if any errors are being thrown at the time of the desync.

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2 Replies

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Correct answer by
Employee Advisor

Hi Ken,

Unless someone else has seen this before, I would recommend reaching out to Campaign or AAM Support. At the very least, I would recommend attempting the desync again and then reviewing the web logs to see if any errors are being thrown at the time of the desync.

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Level 4

Thanks for the reply Craig, I'll raise this with adobe support.