Updates not being sent via email

Forum|Forum|5 years ago
March 13, 2020
20 replies
2809 views

All my users have said that they're not receiving emailed updates/annoucements/reports/etc. from Workfront. I've put a ticket in with Customer Support but curious if other people are having the same problems.

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J

JohnO_Author

Level 5

I just got a response from Customer Support. They want to look into our instance to see what isn't been sent...but nothing is being sent from our instance. (?) Are all support agents aligned on this issue? John J. O'Sullivan Bristol-Myers Squibb

E

EXP_-_AdamMi

Level 2

Christina, I am looking into chat now. You can continue to use the other processes to submit Support Cases. Here is an article for your convenience coving those options. https://experience.workfront.com/s/article/Contacting-Customer-Support-1494712456 Adam Millet

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EXP_-_AdamMi

Level 2

John, Thank you for pointing this out. We are communicating this internally in real-time, so you just might have gotten through to someone before we had a chance to get them the update. We are looking for specific examples to provide to our Development Team so help resolve this quickly. Thank you so much for your patience and we will continue to work to ensure that our support agents are all asking for the same information so we can ensure that we resolve this issue. Adam Millet

J

JohnO_Author

Level 5

Yeah, just got a response. We're good. Thanks for taking the lead on this! John J. O'Sullivan Bristol-Myers Squibb

V

VicAl1

Level 10

I got a voice mail from WF a little earlier that indicated they were reverting some code that was pushed out that they believe caused this issue. It appears that this has fixed the problem for us (again CL01). Hoping it resolved it for others as well.

J

JohnO_Author

Level 5

Thanks for sharing; hopefully it'll work for us schlubs in Cluster 3 as well... -j John J. O'Sullivan Bristol-Myers Squibb

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EXP_-_AdamMi

Level 2

As Vic stated above our Development Team found that the cause for this was code that was released last night. We have reverted the change and emails are now being delivered. Adam Millet

Christina_Jarosz

Level 9

Thanks Adam. We're still experiencing an issue with task notifications. (a task is setup on a project in planning, and when the project turns current, the task notification does not go to the user). Could this be related? This is new behavior.

J

JlangCRS

Level 2

Their fix seems to have resolved the issue on our end. Thanks very much! Julie Lang CRS Julie Lang

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JohnO_Author

Level 5

Same here. Thanks for this quick resolution! I drink this Home Office beer in your honour. Happy weekend! -j John J. O'Sullivan Bristol-Myers Squibb