Hi All,
Last year we set up a dummy WF account for our QA team, at their request, so that users could tag the team on notes for various products. The notification emails from the tag were sent to a shared mailbox to which all the team members have access.
In early January the team manager reported that they were no longer receiving WF email notifications to the shared mailbox (the mailbox does appear to receive non-WF emails). I looked at the account profile, and the Instant option is turned on for all Communication notifications (and when logging in as the dummy account, I can also see the in-app notifications for tagged notes). I tested a similar dummy account we use with Fusion, and that account's shared mailbox does receive email notifications (the Fusion dummy account does have SysAdmin rights, but beyond that, it's no different from the QA account).
Our migration to the Adobe Admin Console took place in December (since our IT department left this until the last possible window, I was already out on PTO when the migration took place). Because of the timing, I suspect the issue stems from something our IT team did/didn't do with regard to this account. I seem to recall other users reporting issues with dummy/placeholder accounts, but I'm having trouble locating relevant posts.
Have others seen this issue? To be clear, the dummy user profile still exists; it's just no longer receiving WF notification emails like it did in the past.
Thanks.
