Support Contact Info

Forum|Forum|3 years ago
August 2, 2022
4 replies
2148 views

Hi - What's the best way to contact support since it appears my login was not correctly migrated to the Experience League. All of the help info says to contact your system admin / organization's primary support contact. That's me.

I'm wondering if the hiccup resulted b/c I previously had an Adobe Experience League account (tied to the same email as my WF One account) based on prior and other Adobe products.

Workfront

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Rafal_Bainie

Community Advisor

I'm no longer considered "support entitled" person as well. If not me, than who? 😀

markj24229392

Level 2

Same for me

D

DawnWe

Level 2

We also lost our support entitlement. How do we request to have it back? Is this something currently being addressed?

RandyRoberts

Community Advisor

In the top left corner of the support page is a dropdown with your company name. Try selecting that and choosing a different business entity. This mworked for me as our parent company is listed first but my company is under that.