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Setting up Request Default Approval

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Level 2
I need help in figuring out how to correctly implement a Default Approval team for an issue using a queue topic. I have one correctly set up (EBCG attachments below), but the other (FI attachments below) won't work correctly, despite the fact that all seems the same.
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Level 2
This has been resolved; I didn't have an APPROVAL PROCESS on the issue.