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Hello Erika, One other thing to check that Vic and I have experienced is make sure these replies aren't a reply to a comment that was started under a "System Update". For some reason, Workfront allows you to click Comment on a System Update. We had a user call and say they were not getting email notifications for comments sent to them. We finally figured out someone clicked Comment on a System Update, and then they went back and forth on that thread. So if you click reply on this System Update thread, it actually says you are replying to the user, but unless you manually tag them in that update, they don't receive an email. Hope this helps. Thanks, Kevin Kevin Jesik Denver Board of Water Commissioners
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