proofing issues cluster 5

[pco88]

Looks like we're running into proofing issues everywhere after 18.3 release. Proofs are not loading. Errors in document approvals etc. We're on cluster 5. Anybody else having this issue? Polly Co

[SandiHa]

Hi Polly, Yes we're having issues as well in all aspects of proofing and document approvals. We're contacting support. Sandi Hancocks St Joseph Communications

[tbamber]

Yes. We are not able to view any proofs. All proof links seem to be broken. Tony Bamber Whirlpool Corporation

[KatherineHa1]

Yes, same here on Cluster1. We get the sad face when we try to load/open Proofs. Workfront isn't working for us etiher. Katherine Haven, PMP VP, Director, Business Technologies - PMO FCB

[JohnO_]

According to WF Trust (

[pco88]

We're advised by support that proofing is fixed. They've updated the trust site. I've tested and it seems to be fine now. However, we're still experiencing a little lag. Hopefully the lag goes away soon. Polly Co

[KatherineHa1]

We are still experiencing issues with Proof - comments are 'disappearing', Viewer is not loading full list of comments, if you click on a markup - it does not jump to the related comment, etc. Some people on the route, can't access the proof so we are stopped in our tracks. We have just asked Support to revert us back to the Legacy Viewer. They said the Proof Patch won't be released until Next Wednesday at the earliest. Katherine Haven, PMP VP, Director, Business Technologies - PMO FCB