Hi Wondering if others have this problem and how you solved for it. We use SSO for logins. We also share Proofs with people who don't have a login( for review+approval). This all works fine until someone shares a Proof from someplace NOT within ProofHQ, ie from Workfront or from the notification itself where there is a big "share this with someone" link. When a proof is shared via NOT in ProofHQ, the user is directed to login, and it's not the SSO login. I understand the rationale: when they comment, ProofHQ knows how to record who made the comment. I don't understand why it doesn't go to the SSO login, and can't (according to WF Support). However, when someone is directed to that login, there is no way to request to get a username, and when someone naturally tries to use their SSO login, an error comes up. In addition, that person now has that link cached and they can NEVER get back into that proof until they clear their cache. The amount of hours of support I've had to figure this all out has been mind-boggling. There is no way to remove those "share" links in Workfront or in the proof notification so that people will stop using them. I'm training them not to use them, but still, they are very tempted to take the shortcut and share from those places. We have the mantra "Share Share" which means go to the Proof and Share/Share it from there. It's a song we sing while making a "W" sign with our hands. Yes we do. The suggestion from WF Support is to have a 2nd login that isn't related to the SSO but 1.I'm not confident you can even do that, and 2.how confusing is that for our users. Ideas about this? Feedback? Jill Ackerman
