Hi Matt - please see my answers below.
What was the key moment during your implementation when you knew (or felt) that Workfront would be successful in your organization? Whilst of course we had to already be confident that we would be successful in order to commence the project, we did have a range of challenges early on during implementation - especially some major performance issues due to bugs, which caused users to be complaining all day long for a couple of months. So, one of the turning points was when the performance issues were resolved by a software update! Around the same time, a couple of key senior managers were starting to access the reporting and better understood what Workfront was capable of and what was in it for them. Having them on-board helped settle down occasional cases of disquiet from users.
Was there a specific person or team that defined that key moment? Without mentioning names, what about them defined success for you? As above, having senior management seeing and using the reporting helped significantly. This is not to understate the importance of making sure the regular users also were listened to and had their own wins with the system.
If you rolled out Workfront to multiple teams within your organization, what seems to be the consistent turning point for new teams to adopt Workfront? Most teams became positive from the point of training onwards, when they saw that the company was investing in a modern, collaborative system that would actually help them be organised and more successful.
Conversely, was there a moment where you had to pause because you knew that a team wasn't ready for Go Live? Absolutely - one of our larger and more complex business units had a significant amount of data to be migrated and they simply weren't up-to-date with preparing the data.
Cheers, David