Are all the objects the same (Issue or Task)? If so, you could create a Custom Form with the field you want (you don't need Text Mode), just add the Text field. The form can have just that one field if you want. Then there's a cool feature in Workfront that just magically happens. If you change your Project View to include this new field. Someone can view the line item in the Project view, see the blank field, enter their ticket number, and Workfront will automatically attach the form to the Task or Issue for you behind the scenes (with the field in it of course). So it would be transparent to your users. They would just see the field, enter their data and be done. Is that what you're looking for, or did I miss a requirement somewhere?
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