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Need a report that shows how long a team took to close a ticket (i.e. Actual Comp Date - Entry Date)

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Level 10
Need a report that shows how long a team took to close a ticket (i.e. Actual Comp Date - Entry Date)
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Level 3
Hi Vic, Are all of your tickets set up as issues? If so, create a new issue report, add a column, switch that column to text mode, and replace any text you see with the following: displayname=Days to Close textmode=true valueexpression=CONCAT(ROUND(DATEDIFF({actualCompletionDate},{entryDate}),1)," Days") valueformat=HTML Kathy

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Level 7
If you wanted your result in hours, you could just use "Resolution Time", right?