Issue Queue Types & Custom Forms

[JenniferGu]

Is there a way to restrict a custom form to only show up under one Request Type? I have a custom form that I'd like people to populate if they're opening up a Change Order, but not if they're opening up an Issue or Request. Any one able to do this? Thanks! Jen Jennifer Gulledge Elkay Manufacturing Company Inc

[BenettaPe]

Jen, I believe the answer is yes. Custom Forms : Select a custom form to associate with the Request Queue. Only Issue Custom Forms are available to select from this drop-down menu. All issues submitted to the Request Queue will have the selected forms associated with them. If you have multiple Queue Topics associated with a Request Queue, we recommend that you associate custom forms with the Queue Topics instead. For more information about creating sub-sections for the Request Queue, see "https://support.workfront.com/hc/en-us/articles/226777247" target="_blank" rel="noopener noreferrer">"Creating Queue Topics" Benetta Perry APS

[DagmaraGa]

Yes it's indeed. You need to create new Queue Topic and then associate it with which Request Type you required. As per article shared by Benetta :) Dagmara Garwell BAKKAVOR LTD

[JenniferGu]

Hi Benetta, that worked! Thanks for the help. Jen Jennifer Gulledge Elkay Manufacturing Company Inc