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Is it possile to set up request form to send requests to different people depending on a country selected?

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Level 3
Hi everyone, I thought maybe you could give me some advice on the following. We have one request form our internal clients fill in and one of the fields is the country. Do you know if it is possible to set it up in a way that depending on the country selected, the request goes into a different queue or specific people get assigned? The goal is for digital marketers from different countries to pick up part of the requests and decide what to do with them. Currently it is only one person dealing with all requests Thanks in advance for your ideas! Justyna Justyna Paczek JLL
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Level 10
Hi Justyna, I'd suggest creating a report of all such requests grouped by country and shared prominently (e.g. via a dashboard on their layout template) with those other people who can then expand the group with the countries they manage and deal with the requests. Alternatively, if you want to name names (or be more specific), you could add a calculated parameter to the request form that uses an "https://support.workfront.com/hc/en-us/articles/217196767-Understanding-Calculated-Data-Expressions">IFIN statement to translate the selected country into the name (or ID) of the person responsible, then group (or filter on $$USER.ID) the report using that calculated parameter instead, so the person viewing the report is grouping by their name (or automatically filtering down to just "their" items). There's a bit more work to the latter approach, and some care and feeding to update the calculation as countries and people change, but in my opinion, it provides a more efficient (and elegant) workflow. Regards, Doug Den Hoed - AtAppStore Got Skills? Lend a hand! https://community.workfront.com/participate/unanswered-threads

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Level 7
Hi @Doug Den Hoed - AtAppStore Would like to hear more about your second solution as this may help with some of our workflows we are looking to change too. Thanks, Vicky. Vicky Fitzgerald Telegraph Media Group Limited

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Level 10
Certainly Vicky, I first mentioned this $$USER.ID filtering approach on "https://community.workfront.com/discussions/community-home/digestviewer/viewthread?MessageKey=526e1c76-2771-489e-a04f-dd69882674ed&CommunityKey=aaafaff0-5e4e-4e38-8903-f1f990935567&tab=digestviewer#bm526e1c76-2771-489e-a04f-dd69882674ed#bm4">this thread . To help visualize how this type of report can be used to group work (and by creating similar reports) follow the requests through their life cycle, I invite you to review my "http://store.atappstore.com/2010/06/switchback-workflow/">Switchback Workflow blog post (from June of 2010...wow...). Regards, Dougu Doug Den Hoed - AtAppStore Got Skills? Lend a hand! https://community.workfront.com/participate/unanswered-threads

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Level 10
Depending on how many countries you need to represent, you could simply create a Queue Topic for each country under your request menu and designate the routing through there. Or if you use the API, you could do the routing based on a Country dropdown selection in a form.