Unfortunately there is no internal way to reset system fields to match custom data. This can be done via the API or platform tools like CSConnect from my company or atAppStore tools like excel updater. For a low tech solution you can place the custom data and the system fields adjacent to each other and even use the FIELD: syntax in the filtering of a report to only show cases where the 2 fields don't match and then update them manually. -- Melinda Layten, Senior Consultant Work Management Improvement CapabilitySource Phone: (484) 505-6855 site:
www.capabilitysource.com email: melinda.layten@capabilitysource.com - we simplify your work so you can run your business -