hi Aileen, I share your frustration with the process and there are a few different ways to look at this or work around it, so I'll mention a few and then leave it to you. Workfront's philosophy around the big orange button is that this is the worker's opportunity to put dibs on a task. It's the acknowledgement button. Clicking on it is the opportunity to say "I heard you, and I'll do it". As a result, it's felt that nobody needs to measure exactly when you click Work on it, because nobody needs to care that hard. The most successful training and culture shift therefore has to do with that message. If you are a group who cares about this step, then you tell the worker "hey, we want to know you heard us, so click on the orange button and let us know." Tasks are often assigned to a team of ___, who use team assignments to manage their work. In this case the shape of the training is: "hey team, when you decide which one of you is going to do the work, click Work On It and this will let everyone know to stay out of this task." Then you train the next step. "At some point, the task becomes ready to start, and then we'd like to have you click In Progress when you ACTUALLY start. This step is important for two reasons: one being the PM knows you started, and the other being that it's half the step of measuring Actual Duration." Final training step. "click you're done [option: train them to log time here]. This is the other half the step to measure Actual duration. [logging time measures Actual Hours] Finally, it notifies the next task holder to start." As you can see it's a cumbersome process because each step does something very specific. Folks who specifically want to know that their requests have been "claimed" they have the big orange button step. If you're interested in measuring Actual Duration or letting the PM know work has started or downstream task holders know work has ended, you can bypass orange button training and just train statuses. If you're interested in Actual Hours, train logging time. If you are interested in all of the above, well... you kind of have to be aware that those are all separate mouseclicks and separate actions, acknowledged separately. Finally, how much work or how many mouseclicks you actually need to do the thing you want to do is highly dependent on the work your users are doing, because the way they work may bring them to different parts of the system. It is perfectly ok to tell them they can ignore the orange button (save a mouseclick) and click straight onto the status dropdown and change the status. You absolutely do NOT need to go into the update status window for this step (save a mouseclick). The status dropdown is in the update window so folks can multitask: update, log time, update status, do all the things. If you just want the status changed and nothing else, just go straight to the status and click there (assuming you're in Home or the Task landing page). -skye
