We have been up and running for 5.5 years. Right now, our instance has 480 plan license users and 5000+ reviewers. My team (including myself) includes three full-time admins - two in the US, and one in Poland. We do reporting, training, new group setup, user management, templates, 1:1 support, etc. We also have a full-time request coordinator for our request queues that handles assigning requests, data integrity, and training. We also have a team of web developers that create/maintain all of our API forms (request forms, calendars, resource management, know your client, pto) In addition to that, we have 3 group-admins that manage their group within our instance, but those roles are not full-time admin. Let me know if you need more details. Adina Adina Pierce Cisco