External users are not allowed to upload documents to a request yet there is no easy way to turn off that feature so they don't try? | Community
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J
JillAc
Level 10
June 24, 2022
Question

External users are not allowed to upload documents to a request yet there is no easy way to turn off that feature so they don't try?

  • June 24, 2022
  • 1 reply
  • 1869 views

This is my outrage of the day about Workfront, which are really piling up recently. The only way to stop showing external users the option to upload a document, a feature THEY CANNOT USE AND GET AN ERROR IF THEY TRY is to create separate request queues for them and turn it off. It means duplicating and managing and administering double the number of request queues because of something that ought to either have an option to choose who sees the feature -- or it should programmatically be hidden for users who cannot access it.

What are other people doing to skip and dance around this ridiculous thing that is ruining my day?

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1 reply

skyehansen
Community Advisor
skyehansenCommunity Advisor
Community Advisor
June 24, 2022

are you talking about when they submit a request? Can you arrange for the "add documents" box to show up at the bottom of the forms and the last line on the form just says "if you're an external user, do not upload a document"?

J
JillAcAuthor
Level 10
June 24, 2022
Ok yes I can do that, I hadn’t thought of it but now that I am calmer it is a great solution. Thank you!
skyehansen
Community Advisor
skyehansenCommunity Advisor
Community Advisor
June 24, 2022

you're welcome, and ... I feel you (if that helps). Users who are going to trigger an error shouldn't see the thing that will cause this error. Having said that... this workaround, and putting in an occasional innovation lab request is the best we can do at the moment. If you do the innovation lab please respond in this post and I'll be sure to vote for it :)

When you put in the one liner, please feel free to put a section break on top of it in all caps -- whatever it takes to get your users' attention. :)

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