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ElaineHe
Level 2
September 21, 2021
Question

Error Messages in NWE

  • September 21, 2021
  • 3 replies
  • 1327 views

Hi everyone, we are currently working in the NWE and seem to be getting a lot of different error messages when searching or our search bar disappears.

We have raised a ticket for this, but I am wondering if anyone else also has this issue? It does seem to resolve itself upon refresh or closing and reopening the tool.

I have provided a couple of screen grabs of some of the error messages we receive.

Case Ref: 00262593 - Breadcrumbs and Search Bar Issues

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    3 replies

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    CathyGl
    Level 3
    September 22, 2021

    Hi @Elaine Hennessey‚

    We have NWE users experiencing the "WF error 1" issue. They are both Firefox users. We worked with Support to determine the issue. They are releasing a patch for it this Thursday.

    I'm not sure why it's not listed on the known issues page...Might be worth it to contact support so you're part of the communications around the issue, if needed.

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    ElaineHeAuthor
    Level 2
    September 22, 2021

    Thanks Cathy.

    We haven't had that error, we are using both Edge and Chrome.

    C
    CathyGl
    Level 3
    September 22, 2021

    I'm referring to what you named your screenshots, they were getting a message like you shared in your "WF error 1" image.

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    CathyGl
    Level 3
    September 22, 2021

    I do, Case Number 00277707. We are/were working with Devin on it.

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      ElaineHeAuthor
      Level 2
      September 22, 2021

      thank you. much appreciated.

      KierstenKollins
      Community Advisor
      KierstenKollinsCommunity Advisor
      Community Advisor
      September 22, 2021

      Hi Elaine,

      Yes, we have been experiencing similar issues too. We are also working with Support to remedy what could be the cause. We did not have this issues with Classic and we recently moved our users to NWE and these errors started to occur.

      KierstenKollins
      Community Advisor
      KierstenKollinsCommunity Advisor
      Community Advisor
      September 22, 2021

      Our users are using Chrome.

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