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document download issues

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Level 8
Is anyone still having issues downloading documents? I got an email from a user saying she gets an error message (see attached)when she tries to download some of the documents in a project but some of the documents download successfully. I put a ticket in. Hopefully there's a quick resolution.
3 Replies

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Level 10
Hi: I experienced lots of trouble earlier today with the server not responding, search not returning anything, and document exports not happening. It seems to be working now, though. I opened a ticket, too. Eric

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Level 8
Thanks Eric! I'm glad it's working for you guys now. We still can't download anything. Surprisingly, Search has been working faster today than it has the passed couple months.

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Level 7
There's been some known issues with the Amazon cloud where they store documents. That may have contributed to the issue.