Expand my Community achievements bar.

Come join us for our Coffee Break this WEDNESDAY on top takeaways from Adobe Summit!

Comment Chains Breaking / Tagging problems

Avatar

Level 8
Hi Everyone, just checking to see if only we are having these problems. Started yesterday. Reported to support, but they seem to be struggling. Comment Chains Breaking: "https://youtu.be/xgFuTqBUW08" https://youtu.be/xgFuTqBUW08 Tagging Problems: "https://youtu.be/A2vzJPtOgt4" https://youtu.be/A2vzJPtOgt4 Just us, or is everyone seeing this right now?
7 Replies

Avatar

Level 8
Not confirmed by support yet but WF commenting and tagging seems to functioning correctly now. The broken chains remain that happened, but the tagging is right.

Avatar

Level 7
Wow, hadn't seen this behavior before. Hopefully it's fixed.

Avatar

Level 8
This was resolved (it seemed), but it has suddenly started happening in our environment again today. I have a ticket in with support (again). Is it happening to anyone else? Comment Chains Breaking: "https://youtu.be/xgFuTqBUW08" https://youtu.be/xgFuTqBUW08 Tagging Problems: "https://youtu.be/A2vzJPtOgt4" https://youtu.be/A2vzJPtOgt4

Avatar

Level 1
I had a few people bring the tagging issue to my attention. They provided screenshots showing the issue. But when I logged in to check yesterday (5/3), the tags all appeared to be correct.

Avatar

Level 8
Unfortunately, at times, it's very random and isolated -- and I can't re-create. And sometimes, for us, it's every user on every project, task, and issue. It's frustrating when dealing with support on it because if they can't re-create it, they aren't much help. This is why I had to make videos. They are still trying to figure it out currently.

Avatar

Level 1
I've submitted a ticket as well, with a few screenshots showing the strange tagging behavior. But your video illustrates it perfectly.