Can you change a requests Queue Topic after someone submits the request if they used the wrong Topic?

Question

Good afternoon,

Does anyone know of a way that we can update a requests Queue Topic after it is submitted?

We have a queue that has 2 Topics Groups and 10 Queue Topics, and even with a description of what each is for as a hover option we have requests being submitted to the wrong ones. Is there a ways for either the Project owner of where the queue is housed or others who have manage access to the queue can change those to fall within the correct ones?

Thank you,

Kristina

William-- · Accepted Answer

You can change the queue topic after the request has been submitted; but if the different queue topics display different custom forms on intake, there is no way to fix the fact that the requester filled out the wrong custom form.

In a request/issue report, from the view builder, add the column "Queue Topic." Users with manage rights to the request should find this field is actually a drop down, where you can re-assign a different topic to a request in the report.

Thanks to Skye for this, I only recently learned it could be changed after the fact.

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