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Reports are being sent hours after the time set

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Level 1

12/18/24

Description - We caught an issue on a report, where the setup time for the delivery is at 6 pm. The report was sent at 8 pm, 2 hours late. We confirmed we have Workfront in the time zone we needed and after creating a case to review this issue, we were told the normal delay can be up to 24 hours, and as hours were minor, it is not something the Support team will look at.

 

Why is this feature important to you -  Having the reports sent on time will allow the leadership to have information for reporting. The delay of 2 hours only causes issues with our operations team which needs to have visibility of the data.

 

How would you like the feature to work - Sent reporting on time as scheduled.

 

Current Behavior - Current delay complicates the situation with more than 2 hours of delay.