Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Option to turn Smart Assignments off


Level 1


From what I understand, Smart Assignments in Workload Balancer are based on someone’s primary job role/home team and how recently I’ve assigned a specific user to a task. At my organization, that’s not particularly helpful, since we assign work based on a combination of the project specs and bandwidth. Just because I’ve assigned a designer to a task in the past month, doesn’t mean I’ll need to assign that same person to the project I’m kicking off next week. Likewise, I might need to assign someone to a task who I haven’t assigned work to recently, but they wouldn’t appear in the suggestions. 

While I can still search for the person I need to assign, this means that Workload Balancer provides no specific benefit to my team and is actually less functional than Scheduling, which shows a simple list of everyone with a specific job role.


I’d like organizations to have the option to turn off Smart Assignments, if it doesn’t work for them.