Delegation Enhancements:
1 - The delegated assignments are not reflected on the workload balancer.
2 - Reports do not consider delegations - there is a delegationToID in the user object, but it would be a stretch to build reports this way.
3 - Delegations remain on the work list for the delegated to and delegated by for two weeks after being marked compete - what would be the reasoning for this?
4 - No indication of delegated tasks from the task view of a project.
5 - No notifications settings for new items assigned during the delegation timeframe.
6 – Delegations do not show on the new home screen for the delegates - they do show in the legacy worklist.
Current Behaviour -
Currently, we do not use this feature due to the aforementioned gaps/limitations. We instead manually swap out routing rules and use a report to re-assign in bulk. This is obviously a pretty manual approach and we would love to see some of the additional functionality added to the delegation feature.